Building Healthy Outcomes

WholeLife 3-24-14

Our quarterly outcome reports are an integral part to maintaining the quality of our programs and ensuring that we make the best impact possible on the lives of our residents in both our treatment and transitional program in Montrose and our supportive housing complex, Jane Cizik Garden Place (JCGP) in Spring Branch. Our outcome reports breakdown the demographics of our current clients, recent graduates and residents and serve as important tools to maintain diversity in those we serve and track what services are most needed by our residents at Jane Cizik Garden Place.

Our outcome reports for Jane Cizik Garden Place track the case management services used by residents, with the goal that each household at JCGP has at least one interaction with our case managers. Our case managers at JCGP provide residents connections with a variety of services including transportation, rent processing assistance and connection to community events. Monitoring these services ensures our residents get the support they need and seek from JCGP. (See chart below.)

building healthy outcomes

At the end of the first quarter of 2015, our treatment and transitional housing program had an occupancy of 92% with 59 clients, up from last year’s 86% occupancy and on track for our goal of consistently having a 95% occupancy level. Our admissions Coordinator Michelle Carey-Redic received 208 phone intake calls in the first quarter, referring 159 of those callers to programs that better fit their needs and meeting in person with 34 women for intake appointments. Our treatment program focuses specifically on aiding women who are homeless and facing mental illness, addiction or both, but we receive many calls from potential clients who do not match our services. Callers such as women seeking immediate shelter for themselves and their children, women without history of mental illness or addiction, or women who are still in the first 90 days of their sobriety are referred to organizations that can help. This screening process ensures potential residents are given the best chance of success from the beginning by placing them with programs best equipped to assist them.

In the first quarter, eight of our treatment and transitional housing clients graduated our treatment and transitional housing program after staying at least 6 months. All eight graduates left with income as well as permanent housing 100% of our treatment and transitional housing program’s graduates left with income as well as permanent housing. Having all of our graduating residents leave with housing and income is one of our main goals for ensuring our graduates leave the program with stable lives and the best chance for long-term success.